WEST BEND, WI – The Washington County Board of Supervisors approved a request from the County Clerk, Treasurer, and Register of Deeds to implement a pilot program to change their office hours to a “4-10s” schedule – working four days a week, 10 hours a day, to better serve the public.
This proposed pilot program will be an expansion of the limited pilot program undertaken by County Clerk Ashley Reichert last summer when her office used the “4-10s” schedule. The results of that initial pilot program were positive, with 43% of all appointments scheduled outside of the normal appointment times - before 8:15 a.m. and after 3:45 p.m. The success of this program led to consideration of an expanded pilot program.
The County Clerk, Register of Deeds, and County Treasurer’s offices will adjust their operation hours to a four-day work week, Monday through Thursday, from 7:00 a.m. to 5:30 p.m., and will be closed on Fridays. The three county offices will begin the new hours on Monday, April 3.
Among the services provided to the public by the three offices include:
County Clerk’s Office – Marriage licenses, marriage ceremonies; passports and passport photos
County Clerk Ashley Reichert - Phone: 262-335-4301
Schedule appointments online at https://washcowiscocountyclerk.timetap.com/#/
County Clerk’s Office main webpage: https://www.washcowisco.gov/departments/county_clerk
Register of Deeds (ROD) and Real Property Listing (RPL) Office – Certified copies of birth, marriage, divorce, death certificates; land records
Register of Deeds Sharon Martin - Phone: 262-335-4320
ROD main webpage: https://www.washcowisco.gov/departments/register_of_deeds
See www.wrdaonline.org for a list of all 72 county ROD offices if certified copies of vital records are needed on a Friday.
Land records available 24/7 online through LandShark: https://landshark.washcowisco.gov/LandShark/login
Real Property Lister Brian Braithwaite – Phone: 262-335-4370
Information regarding property values, ownership, plats of survey, property maps and address changes can be found on-line under RPL at www.washcowisco.gov/departments/register_of_deeds/real_property
Treasurer’s Office – Property tax collection
Treasurer Scott Henke – 262-335-4324
Treasurer’s Office main webpage: https://www.washcowisco.gov/departments/county_treasurer
Property Tax collection in the County Treasurer’s Office available 24/7 with the integrated online tax software: https://landrecords.washcowisco.gov/LandRecords/PropertyListing/RealEstateTaxParcel#/Search
The pilot program will analyze improvement to customer service, recruitment advantages, and cost-savings. Other county functions that may be affected, such as personal time off, support functions and payroll will also be studied.
No other county departments will be adjusting work hours at this time.